
For too long, hospitals and healthcare systems have functioned according to internal priorities rather than the needs of patients. Yet we know that when care is truly patient centered, clinical outcomes and satisfaction improve. Hospital managers can now adopt alternative approaches that put patients firmly at center while still enabling efficient operations.
Patient centered care goes beyond just being polite and addressing complaints. It means involving patients and families directly in care processes, decisions, and redesign efforts. It requires viewing hospital operations through the eyes of patients rather than just the convenience of staff. And crucially, it means bringing patient …

